How much does engraving cost?
Custom engraving through Hotaling & Co. is a flat $50 per bottle.

What can I engrave?
Many of our popular bottles can be personalized. You may engrave up to 2 lines, with a maximum of 16 characters per line. Engraving appears in a clear frosted finish and will be placed in the optimal location on the bottle at the retailer’s discretion.
We cannot engrave emojis, accents, or non‑Roman characters. Please proofread carefully—engraving text cannot be changed after the order is placed.

How long does an engraved order take?
Custom engraving orders take up to 10 business days to process before shipping. You will receive a confirmation email with tracking information once the carrier scans the shipping label.

Can I pay extra for expedited shipping?
We currently offer ground shipping only and cannot accept requests or payments for expedited shipping.

What font and size are used for engraving?
Engraving is done in a serif font, sized to fit the available engraving area, in a clear frosted color.

Can I change the shipping address after ordering?
You may change the shipping address any time before the order ships. Once shipped, the address cannot be changed due to spirits shipping regulations.
If the new address is in a different state, product availability may be affected; Customer Service will verify whether the order can be shipped to the new address.

Can I change my engraving message after ordering?
No. Engraving messages cannot be edited after an order is placed. Personalized bottle orders cannot be cancelled. Check your order confirmation email to verify your message. Hotaling & Co. is not responsible for spelling or typographical errors entered by the customer; engravers reproduce the text exactly as provided.

What if there’s an issue with my engraving order?
If your order has been fulfilled and there is damage, missing items, or poor engraving, email Customer Service at onlineorders@hotalingandco.com with a photo of the full bottle and the packing slip so we can address the issue with the vendor.